Bilingual Customer Experience Representative - Overnight and Weekend

Overview

We are looking for a bilingual (English / French) Customer Experience Representative – overnight and weekend – who enjoys challenges and helping customers. This role offers the opportunity to learn and develop skills in a rewarding career through our advancement program. At Ainsworth, customers are a top priority. You will use phone calls and emails to listen, support and problem-solve customers’ requests from across North America.

Responsibilities

• Receive calls or email requests from clients for various reasons related to service or daily operations of their sites.
• Create and complete work order requests on all incoming calls and email requests.
• Contact appropriate individuals for urgent and emergency requests to ensure timely handling.
• Develop and maintain an understanding and working knowledge of all aspects of the RBAS centre with an emphasis on building automation systems.
• Act on incoming buil...