Bilingual Customer Experience Specialist

We are looking for a Bilingual Customer Experience Specialist who is extremely driven and customer-focused to help us deliver a best-in-class retail experience. In this role, you will communicate through multiple channels including email, phone and live chat. You will also be the point person for our customers.

If you enjoy working with customers and possess exceptional customer service and organization skills. If you are highly adaptable, dynamic, and eager to take on different challenges, we want to hear from you!

Schedule: 09:15AM - 5:45PM or 12:00- 8:30 PM EST - various schedule

In this current open role, you will

• Assist customers by answering questions (in French and English) and providing information about Silk & Snow products.
• Provide exceptional customer service virtually through phone, email, and live chat. Always strive to ensure that the most customers possible are helped by balancing the most efficient h...