Bilingual Customer Expert

Overview

As a Bilingual Customer Expert, you will support customers through multiple communication channels, assisting them with inquiries related to travel assistance services, resolving situations in a timely manner, and identifying opportunities to promote additional solutions when appropriate.

Main Responsibilities

• Provide customer support via phone, chat, and email.
• Assist customers with service-related inquiries and requests.
• Deliver a positive, empathetic, and solution-oriented experience.
• Identify upselling opportunities based on customer needs.
• Accurately document customer interactions and follow internal procedures.
• Collaborate with internal teams to ensure effective case resolution.

Requirements

• English level C1.
• Minimum 6 months of certified experience in customer service through any channel.
• Previous experience in the BPO industry is highly preferr...