Bilingual Customer Outreach Specialist

Our well-established client in Markham, ON, is looking for a Bilingual (French/English) Customer Outreach Specialist to join their company in a permanent role.

Responsibilities:

• Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
  
• Handle direct returning incoming calls because of outbound activities.
  
• Follow up on customer issues regarding claims, billing or other service concerns.
  
• Assist customers in redrafting payments to existing accounts, setting up new account information, or collecting needed premium via credit card.
  
• Cross sell over the phone.
  
• Process routine requests for service items.
  
• Miscellaneous department activities as needed.
  

Requirements:

• Fluent in both English and French.
  
• Post Secondary...