Bilingual Customer Service Advisor (German + English)

Job Title: Bilingual Customer Service Advisor (German + English)

Location: Athens, Greece

Start Date: 26 December 2025

Are you passionate about helping people and creating exceptional customer experiences? Do you speak fluent German and English? Join our international team in Athens as a Bilingual Customer Service Advisor, supporting global travelers with empathy, precision, and professionalism.

Your Role

As a Customer Service Advisor, you will:

• Respond to customer inquiries via phone and email, ensuring clarity and efficiency.
• Properly log and document each interaction in the service database.
• Handle complaints and escalations following company guidelines.
• Meet Service Level Agreements (SLAs) while maintaining service excellence.
• Provide recommendations and troubleshoot issues to enhance overall user experienc...