Bilingual Customer Service Agent (Bogotá)

At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.

Bilingual Customer Service Agent

We are seeking enthusiastic and customer-oriented individuals who are fluent in both English and Spanish to support our diverse clientele. As a Bilingual Customer Service Agent, you will be the voice of our company, helping customers navigate their inquiries, resolve issues, and ensure satisfaction with our services.

Key Responsibilities

• Handle inbound customer service inquiries in both English and Spanish.
• Assist customers with product information, account questions, and concerns.
• Utilize strong communication skills to explain solutions clearly and effectively.
• Maintain accurate records of customer in...