Bilingual Customer Service Agent Home Office (Mérida)

Vacante para la empresa CS Enterprises at ConnectNet en Kanasín, Yucatán

Job Summary

As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English‑speaking customers, providing effective solutions and an exceptional experience.

Key Responsibilities

• Respond to customer queries and requests.
• Communicate fluently in both English and Spanish, translating when necessary.
• Identify and resolve customer issues effectively.
• Maintain accurate records of customer interactions.
• Provide information about products/services.
• Work with other departments to address customer issues.

Requirements

• Bilingual fluency.
• Excellent interpersonal communication and empathy.
• Ability to find solutions.
• Availability for rotating schedules and weekends.

Compensation

• Attractive and competitive salary. <...