Bilingual Customer Service Agent - Pension Plans

Drive positive outcomes as a Bilingual Customer Service Agent focusing on Pension Plans. Assist clients with inquiries about their pension benefits and options, ensuring clarity and understanding in both English and French.
In this fulfilling full-time role, you'll respond to participant questions, maintain comprehensive records, and provide timely information on pension-related services. Excellent communication and problem-solving skills are essential as you navigate inquiries and collaborate with team members to ensure client satisfaction.
Key Responsibilities:
• Handle inbound and outbound client inquiries
• Provide information regarding pension benefits and eligibility
• Assist with pension documents and online navigation
• Maintain accurate records of all communications
• Collaborate with teams to address customer concerns
Requirements:
• Fluency in English and French
• Experience in customer service roles
• Strong attention to detail and communica...