Bilingual Customer Service Agent Toronto

Join our team as a Bilingual Customer Service Agent in Toronto, focusing on exceptional customer care in English and French. This role is essential for maintaining strong customer relationships and efficient service.

Reporting to the Senior Customer Care Manager, you will process service orders, manage routing, and maintain communication across teams. Your strong listening skills and customer-centric focus will support a loyal client base and ensure smooth operations.

Key Responsibilities:
• Provide outstanding service on every customer interaction
• Address inquiries through phone and electronic means
• Resolve customer issues effectively or escalate as needed
• Handle complaints with professionalism and skill
• Strive to exceed performance metrics consistently

Requirements:
• Bilingual: fluent in French and English
• At least 3 years of customer service experience
• Ability to work independently an...