Bilingual Customer Service in Finance

Join CBC/Radio-Canada as a Bilingual Customer Service Representative focused on finance in a hybrid setup. Use your advanced speaking and writing skills in both English and French to support diverse customer needs.
This temporary full-time position in Ottawa requires proven customer service skills, with a focus on effective problem-solving and communication. You will manage customer calls, document resolutions, and collaborate with support teams to ensure satisfaction. A background in finance is beneficial for understanding customer queries better.
Key Responsibilities:
• Handle customer interactions through multiple channels
• Log and track service inquiries accurately
• Provide thorough information and resolution paths
• Collaborate with subject matter experts as needed
• Demonstrate ownership in every customer interaction
Requirements:
• Bilingual: Fluent in English and French
• At least two years of relevant customer service experience
• Proven abil...