Bilingual Customer Service Loyalty Specialist

Americor is seeking a Bilingual Customer Service Loyalty Specialist to join our team. As a Bilingual Customer Service Loyalty Specialist, you will be responsible for retaining clients who are considering canceling their services. You will play a pivotal role in handling incoming and transferred calls from clients who may be escalated, upset, or uncertain about the program's benefits. Having a strong sales background is important as it will help you resell the program and its benefits to clients, persuading them to continue with our services. Apart from handling cancellation calls, a CSL Specialist will be responsible for general account maintenance. This involves tasks such as updating client information, processing payments, and ensuring accurate record-keeping. By effectively addressing client concerns, communicating the program's benefits, and providing outstanding customer service, CLG Specialists play a vital role in retaining clients and fostering long-term relationships.