Bilingual Customer Service Representative at Definity

Join Definity as a Bilingual Customer Service Representative, where your communication skills in French and English will shine. Assist customers via phone and email to resolve inquiries efficiently.

In this role, you will report to a Team Leader and handle various customer interactions while maintaining a positive attitude. Your primary tasks will include addressing inquiries, ensuring they are resolved, and fostering customer relationships. The ideal candidate will exhibit exceptional communication skills, strong problem-solving abilities, and attention to detail.

Key Responsibilities:
• Respond to inquiries via phone and email promptly
• Take ownership of customer calls until resolution
• Gather and input necessary customer information accurately
• Provide basic information on coverage to insured individuals
• Maintain spreadsheets and provide data tracking support

Requirements:
• Bilingual in French and Engli...