Bilingual Customer Service Representative (Barranquilla)

Position

Customer Service Representative

Schedule : 9 hrs/day, 2 days off per week. Rotating days off and shift will rotate between 7:00 am and 9:00 pm. Changes will be published by client before the start of the month.

Responsibilities

• Handle back office tickets and provide online enquiry and chat services to customers.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, special cases or ad hoc tasks.
• Recruit a team of dedicated customer service representatives who are skilled in the relevant language and fulfill the required basic industry background as stipulated by the Customer for the projects.

Requirements

• Bachelor’s degree or above.
• Minimum 1-year experience in customer service, preferably in finance or e-commerce industry.