Bilingual Customer Service Representative (Heroica Puebla de Zaragoza)

Join Our Team We’re redefining what it means to be a general leader in customer service and experience one interaction at a time. With our presence in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within! Job Summary As part of our team, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call‑related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Excellent oral and written communication skills Exceptional l...