Bilingual Customer Service Representative

Our client, a global leader in the pharmaceutical industry, is looking to add a Bilingual French Customer Service Representative to their team in Markham on a 1-year contract basis.

The responsibilities for this position include:

+ Handling incoming phone and email requests from customers/sales representatives to ensure that requests for orders have been resolved promptly and thoroughly

+ Handle all order and call management, including account verification, processing sales requests/orders, tracking orders, issue management, and first call resolution

+ Maintenance of various email inboxes to ensure orders and requests are actioned promptly

+ Provide support to new and existing customers using the online ordering portal

+ Proactively identify opportunities for process improvement and present them to the leadership team

+ Successfully develop, collaborate, and maintain cross-functional relationships with other teams to ensure ...