Bilingual Customer Service Representative - Nights

Provide outstanding support as a bilingual (English/French) Customer Service Representative during overnight shifts. You will address client inquiries and resolve issues through various communication channels effectively.
This position entails responding to service requests from clients across North America, creating and managing work orders, and ensuring timely support for urgent needs. Your role will involve building knowledge of our systems and maintaining high service standards while collaborating with clients and staff. A strong focus on customer satisfaction is essential.
Key Responsibilities:
• Engage with customers via calls and emails promptly
• Create and manage service order requests
• Address urgent inquiries and emergencies effectively
• Monitor alarms related to building automation systems
• Ensure adherence to deadlines and service level agreements
Requirements:
• Minimum 2-4 years of customer service experience
• Must be bilingual in Englis...