Bilingual Customer Service Representative (Phone & Chat Support)

Job Title: Bilingual Customer Service Representative (Phone & Chat Support)
Location: Remote – Mexico & Colombia Barranquilla (on site )
Training Start Dates:
Class 1: Monday, May 18
Class 2: Monday, June 15

Job Overview
We are currently hiring bilingual Customer Service Representatives to join an exciting new project. Agents will provide customer support via phone and chat, assisting customers with purchase-related inquiries and delivering a high-quality customer experience.
Key Responsibilities
Provide professional customer service support through phone and chat channels
Assist customers with purchase-related questions and order inquiries
Resolve customer concerns efficiently while maintaining a positive experience
Accurately document interactions and follow company procedures
Maintain strong communication and professionalism in English
Requirements
Advanced English proficiency (required)
Previous customer service experi...