Bilingual Customer Service Representative Role

Join our team as a Bilingual Customer Service Representative, where you will enhance customer satisfaction through order management and error resolution. This role requires exceptional communication and problem-solving skills.
You will serve as an important link between customers and our internal teams, focusing on providing timely updates and assistance. This position not only values customer interaction but also encourages your skills in multitasking and organization to ensure an efficient workflow.
Key Responsibilities:
• Handle order processing accurately and promptly
• Communicate effectively regarding supply issues
• Follow up with customers and generate required reports
• Manage customer feedback and necessary adjustments
• Complete all required documentation for audits and training
Requirements:
• Must be bilingual in French and English
• Three years experience in a customer service environment
• Strong attention to detail and prioritization ski...