Bilingual Customer Service Representative

Customer Service Representative – EDI & Order Management

Location: Toronto, ON

Job Type: Full Time

Base Pay Range: $50,000.00/yr - $60,000.00/yr

Key Responsibilities

What You'll Do:

• Order Entry/EDI Processing – 40%
  • Manage Electronic Data Interchange (EDI) orders, including editing and promoting them through the system.
  • Update customer item cross-references, including UPCs, buyer UPCs, conversions, and customer‑specific codes.
  • Identify and correct EDI errors, such as Advanced Shipping Notice (ASN) discrepancies and invoice issues.
  • Accurately process, audit and manage customer orders in JDE (including availability, compliance and timeliness).
  • Allocate inventory to orders and monitor overdue shipments through Log Pro, ensuring timely resolution.
  • Schedule and allocate inventory for product launches, back‑to‑school (BTS), back‑to‑...