Bilingual Customer Service Specialist Equitable Bank

Elevate client satisfaction at Equitable Bank as a Bilingual Customer Service Specialist. Provide exceptional support in English and Mandarin while addressing mortgage inquiries in a hybrid work environment.
Equitable Bank is seeking a skilled Customer Service Specialist to manage mortgage-related inquiries. This hybrid role demands expertise in mortgages and lending products, allowing you to guide clients toward optimal solutions. Your mission will be to enhance customer interactions while ensuring compliance with banking policies.
Key Responsibilities:
• Handle inbound customer inquiries with top-notch service
• Guide clients through diverse mortgage options
• Maintain accurate records for each interaction
• Ensure compliance during all customer communications
• Process updates to mortgage accounts effectively
Requirements:
• Minimum 12 months of front-line customer service experience
• Diploma from a recognized post-secondary institution
• Familiarit...