Bilingual customer service specialist [fr/eng]

Job Title: Bilingual Customer Service Specialist (FR/ENG)
Location: Remote
Employment Type: Full-Time
Industry: Retail & e Commerce
About us:
At Aventriz, we partner with ambitious organizations to simplify operations, global expansion and build sustainable growth strategies. Our team is driven by excellence, integrity and a commitment to long-term success both for our clients and our people.
About the Role:
We are seeking a passionate and detail-oriented Bilingual Customer Service Specialist (FR/ENG) to support a growing retail and e Commerce operation serving customers across Canada.
In this role, you will manage customer inquiries across multiple channels, resolve issues efficiently, support store operations and contribute to delivering a consistent and positive customer experience.
This position requires professionalism, strong communication skills and the ability to work within KPI-driven service standards.
Responsibilities:
Manage Customer Interac...