Bilingual Customer Service Specialist

Major Responsibilities of the Role:

·         As a Mabe Customer Service Specialist, you will receive inbound calls from our customers within Canada.

• You will be responsible for the effective and efficient handling of customer inquiries regarding product warranty and requests to book service calls on appliances.
• You will complete transactions in real time, work simultaneously with multiple software applications, consistently follow-up on commitments in a timely manner and appropriately identify and escalate unresolved matters.

Qualifications:

·         Successful candidates must be fluently bilingual (French & English)

·         Must possess a College or University degree, or equivalent in experience, and a minimum of two years customer service experience.

·         The candidate must also demonstrate strong customer service skills, display above average team skills with a de...