Bilingual Customer Success Associate Role

Elevate customer experiences as a Bilingual Customer Success Associate at Novisto. Engage with enterprise clients, ensuring their success from onboarding through renewal and expansion.
In this client-facing role, you will manage relationships with a portfolio of enterprise customers, guiding them through each phase of their journey. You will collaborate cross-functionally to drive platform adoption and positive outcomes while being supported by Customer Success leadership. This position requires strong organizational skills and a genuine passion for helping customers.
Key Responsibilities:
• Partner with customers to define clear success metrics
• Champion collaboration across teams for client results
• Build relationships with stakeholder decision-makers
• Facilitate training and outreach to drive engagement
• Lead contract renewals and expansion initiatives
• Manage projects effectively, ensuring timely communication
• Share success stories to highlight cus...