Bilingual Customer Success Manager (Canada Remote)/Gestionnaire du Succès Client Bilingue (Télétravail au Canada)

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do.

From our customers and partners to our greatest advantage — our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

ESSENTIAL DUTIES AND RESPONSIBILITIES Provide responsive customer service and establish and maintain effective customer relationships to ensure maximum client satisfaction retention and market penetration of FADV employment screening products/solutions for mid-size organizations.

Monitor client account activity, satisfaction levels and other key indicators for issues and opportunities.

Proactively pursue solutions to issues or capitalize on opportunities at the earliest possible stages.