Bilingual Customer Support Representative at FloSports

Engage with sports enthusiasts as a Bilingual Customer Support Representative at FloSports. This role offers a chance to provide essential customer assistance in both Canadian French and English.
Join FloSports, the leading digital platform for underserved sports. You will serve as the first point of contact for customers, utilizing your tech-savvy skills to troubleshoot issues. Your responsibilities will include ensuring a seamless experience while working collaboratively across departments to meet customer needs.
Key Responsibilities:
• Deliver professional support through phone and email interactions
• Troubleshoot and resolve customer issues efficiently
• Escalate technical bugs to customer support leadership
• Guide partners in using FloHockey software and admin tools
• Maintain and update customer accounts and subscriptions
Requirements:
• Minimum two years of customer service experience preferred
• Fluent in Canadian French and English
• Strong p...