Bilingual Customer Support Representative

Join FloSports as a bilingual Customer Support Representative, providing essential tech-savvy assistance to sports fans in Canadian French and English. Support customers via phone and email while troubleshooting technical issues with an emphasis on real-time solutions.
In this customer-focused role, you'll be the first point of contact for clients, ensuring they receive friendly and professional support. Strong communication skills and flexibility in handling rotating shifts are essential, as you'll also guide partners on our platform's features and apps. Your ability to problem-solve will enhance the experiences of our diverse sports audience.
Key Responsibilities:
• Deliver friendly support via phone and email
• Troubleshoot and resolve customer issues in real time
• Escalate technical issues to leadership when necessary
• Collaborate with departments to ensure accurate information
• Guide partners on platform tools and features
Requirements:
• Fluent in Ca...