Bilingual Customer Support Specialist Canada

Enhance your bilingual customer support career with Shopmonkey, assisting auto repair shops throughout Canada. Leverage your problem-solving skills to build client loyalty via calls, chats, and emails.
Shopmonkey seeks a Customer Support Specialist with 1-3 years of experience, ideally in a high-volume call center. In this role, you will communicate effectively in English and French, handling inquiries and educating clients on best practices. Your contributions will bridge the gap between Auto Shops and our internal teams, fostering growth within the network.
Key Responsibilities:
• Deliver relationship-focused support through calls and chats
• Gather essential Auto Shop information to fulfill requests
• Professionally resolve complaints and inquiries from clients
• Educate clients to minimize future support needs
• Document interactions and track performance accurately
Requirements:
• 1-3 years of relevant customer support experience
• Proficiency in Engl...