Bilingual Customer Support Specialist

Provide exceptional assistance as a Bilingual Customer Support Specialist at our Head Office. This role requires fluency in Mandarin or Cantonese and English to support families' future goals.

We are in search of a skilled communicator passionate about helping others. This fixed-term contract runs from July to September 2026, with potential for extension based on business needs. In this role, you'll offer guidance on RESP services and ensure customer satisfaction through effective problem-solving and excellent communication.

Key Responsibilities:
• Enhance customer experience for Embark clients
• Understand customer needs and deliver tailored solutions
• Address RESP inquiries via multiple communication channels
• Encourage the use of digital and self-serve services
• Organize and maintain customer records for accuracy

Requirements:
• One year of experience in customer service or support
• Strong verbal an...