Bilingual Customer Support Specialist

Tali AI is on a mission to build industry‑leading products that solve real‑world problems for clinicians today.

As a Bilingual Customer Success Specialist , you will architect the customer’s first 90 days, turning new sign‑ups into power users and ensuring every touchpoint is seamless, empathetic, and high‑impact.

Key Responsibilities

• Own the end‑to‑end onboarding journey for new users to reach first‑value quickly.
• Analyze the customer journey, identify friction points, and work with the Product team to improve overall user experience.
• Provide world‑class support by explaining the why as well as fixing the what, enabling users to become self‑sufficient.
• Collaborate with cross‑functional teams—including sales, marketing, and product—to address customer needs and concerns.
• Provide insights from customer interactions to contribute to product and service improvements.
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