Bilingual eCommerce Support Specialist

Overview
Our eCommerce business is rapidly expanding across North America and Latin America, powering transactions through global marketplaces, ERP systems, and digital integrations. With this growth comes complexity - ensuring every order, invoice, and shipment flows correctly through our systems is critical to our success.
We are seeking a Bilingual eCommerce Support Specialist (English/Spanish) to safeguard these processes. This role is the first line of defense for operational continuity: ensuring accuracy in transactions, resolving issues quickly, and enabling the business to scale with confidence.
The ideal candidate combines technical troubleshooting skills (SQL, APIs, logs) with the ability to communicate effectively in English and Spanish across multiple regions. Knowledge of marketplace operations (Amazon, Walmart, MercadoLibre, etc.) is a strong plus.
Key Responsibilities
Transaction & System Support
* Monitor ERP and eCommerce transactions to ensure order...