Bilingual Genesys Cloud Contact Center Operation Support Engineer

Position Number : GC

Main Skills:

Education requirements Any Graduate; Bachelor's degree in IT or related field is preferred Years of Experience 4-6 Years in Genesys Contact Center Level 2 Support

Soft Skills requirements:

• Excellent communication and conversation skills (Verbal and Written)
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have good customer handling skills

Certification requirements:

• GCA (Mandatory)
• ITIL Foundation (Preferred)

Skills required:

• Good understanding of SIP Protocols, Genesys Framework and Architecture
• Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
• Good troubleshooting experience in Genesys infrastructure.
• Good understanding of the following Genesys Products
• Design call-Flow Architect/ Script/ Data Actions/ Data table <...