Bilingual Healthcare Scheduler

Role Purpose

The Scheduler ensures strong client–caregiver relationships and delivers a best in home care experience through effective scheduling, customer service, and administrative support in a fast‑paced office environment.

Key Responsibilities:

1. Verbal Communication

• Answers calls professionally and courteously.
• Maintains ongoing communication with clients and caregivers.
• Acts as liaison between caregivers and the Office Manager.

2. Customer Focus

• Responds promptly and politely to all client calls.
• Receives and manages referrals and program inquiries.

3. Adaptability

• Supports sales, marketing, and public relations initiatives.

4. Decision Making / Judgment

• Maintains integrity in all interactions.
• Solves problems and makes decisions in fast‑paced situations.
• Upholds the company's mission, vision, and core values.