Bilingual HTML Support Agent

As an HTML agent, you will be required to ensure customer interactions with the organization are positive and leave the customer satisfied. Your role includes taking customer phone calls and collecting relevant information and documentation. In this role, you will be responsible for several administrative tasks including maintaining records, data management, and updating documentation and records.

Key Responsibilities include, but are not limited to:

• Meeting or exceeding document collection goals
• Meeting and exceeding KPIs set by the business.
• Performing administrative duties including sending emails and resolving customer complaints or questions
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to the customer or departmental inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Fol...