Bilingual Information & Referral Agent Pembroke

Start your rewarding journey with Ontario Health as a Bilingual Information & Referral Representative in Pembroke. Utilize your healthcare expertise to assist patients in navigating services.
This role emphasizes effective communication in English and French, ensuring that individuals receive timely help and access to community resources. As part of the Information & Referral team at Ontario Health atHome, you will play a key role in enhancing patient care through detailed and compassionate service.
Key Responsibilities:
• Provide timely responses to incoming calls
• Offer accurate information and referral guidance
• Track calls in line with monitoring requirements
• Safeguard the confidentiality of caller information
• Attend to requests from Ontario Health atHome staff
Requirements:
• Completion of high school and a Community College diploma
• At least 18 months experience in a customer service context
• Intended willingness to gain AIRS certification...