Bilingual IT Support Tier 2-3

We are seeking a highly skilled Bilingual IT Professional with C1-level English proficiency to provide Tier 2 and 3 support for escalated issues within Windows and network environments. You will collaborate closely with helpdesk and engineering teams to troubleshoot and resolve complex issues, maintain IT infrastructure, and contribute to systems architecture for a U.S.-based company.

Work modality: On-site in Bogotá

Location: Office near Parque de la 93, Bogotá D.C.

Salary: Based on experience

Schedule (Full-time): Monday to Friday

Weekends off

Key Responsibilities:

· Troubleshoot and resolve Tier 2 and 3 tickets related to Windows OS, servers, and network infrastructure.

· Maintain and support servers, storage systems, and networking equipment across multiple client sites.

· Perform advanced diagnostics and root cause analysis to ensure long-term issue resolution.

· Conduct scheduled network performance tes...