Bilingual L2 Technical Support Specialist

Job Title: IT Support Engineer (Tier 2) - Bilingual - (Must be based in Colombia )

Location:
100% Remote (Must be based in Colombia )

Job Type:
Full-Time

Permanent contract with all Colombian legal benefits

English Fluency:
B2 level or higher is strictly required.

About the Role:

Are you an IT problem-solver who goes beyond just turning it off and on again? Do you thrive in resolving complex network, server, and cloud issues? We are looking for a highly skilled and detail-oriented
Tier 2 IT Support Engineer
to provide world-class technical support to our English-speaking clients.

If you have a passion for technology, a customer-first mindset, and experience working with Microsoft ecosystems and ticketing systems, we want you on our team

What You Will Do:

• Complex Troubleshooting:
  Provide advanced L2 support for networks, servers, and virtualization technologies.
• Cloud & Identity Man...