Bilingual Law Firm Intake Specialist (Mexico)

We are looking for a Bilingual Intake Specialist to be the first point of contact for potential clients. The ideal candidate is professional, empathetic, and detail-oriented, with the ability to communicate fluently in Spanish and English. You will play a key role in assessing client needs, gathering case information, and ensuring smooth case onboarding.

Key Responsibilities:

• Conduct outbound calling and answer incoming calls, emails, and online inquiries from potential clients.
  
• Conduct initial client interviews to gather necessary case details.
  
• Assess case eligibility based on firm criteria and schedule consultations.
  
• Maintain accurate and organized client records in the CRM system.
  
• Provide general information about legal services while maintaining confidentialit...