Bilingual Member Services Representative (Healthcare)

Onsite | Full-Time | Consistent Schedule
Make a Difference—Every Day

If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Member Services Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them.

What You’ll Do

+ Answer inbound calls and emails from members, caregivers, and providers

+ Help with questions about benefits, eligibility, claims, and enrollment

+ Resolve most questions on the first contact; work with internal teams when needed

+ Make outbound calls to welcome new members and complete enrollment verification

+ Assist members with scheduling appointments and accessing care

+ Document interactions clearly and accurately

Qualifications:

+ Fluent in English and Spanish (required)

+ High school diploma, GED, or...