Bilingual Officer for Complaint Resolution

Become a Bilingual Early Resolution Officer at Ombudsman Ontario, based in Toronto. Play a pivotal role in addressing and resolving public complaints in French and English.
This full-time position requires a dedicated professional who can navigate complaint handling with empathy and analytical insight. Candidates should be familiar with the French Language Services Act and demonstrate a strong ability to assess and escalate issues appropriately. Your work will directly impact the relationships with Ontario’s Francophone communities.
Key Responsibilities:
• Act as the first touchpoint for French service complaints
• Prioritize and triage complaints for effective resolutions
• Conduct thorough analyses to identify issues
• Maintain a caseload while supporting trend analysis
• Draft reports for special investigations as required
Requirements:
• Proficient in both French and English, written and spoken
• Minimum of two years’ experience in public service roles...