Bilingual Patient Relations Specialist

Location: On-site – Bogotá, Colombia
Contract Type: Indefinite-Term Contract
English Requirement: C1+ (Required)
Schedule: Monday–Friday (US Business Hours)
Apollo XCM is hiring a Bilingual Patient Relations Specialist to support US-based healthcare practices. This is a full-time, on-site role in Bogotá with a stable Monday–Friday schedule and long-term employment. You will work directly with patients of US medical practices, providing high-quality service, appointment coordination, and accurate EMR documentation in a structured, performance-driven healthcare environment. This role is ideal for professionals with experience in Customer Service, BPO, Hospitality, Travel Agencies, or Front Desk operations who are ready to transition into healthcare operations.
Key Responsibilities
Manage 40–60 patient interactions daily (phone, email, text).
Schedule and coordinate appointments for US medical providers.
Maintain 95%+ patient satisfaction scores.
Ensure accurate...