Bilingual Pharmacy Support Specialist

Overview

Reporting directly to Director, QC Initiatives, the incumbent is responsible for providing second level pharmacy systems business support for store level pharmacy systems and applications primarily for Quebec. In addition, the incumbent evaluates testing and creates user documentation content for functional processes and data conversions of pharmacy management systems. The incumbent also provides on‑site support when required and impact analysis and functional solutions for third‑party adjudication issues, programs, and initiatives.

Primary Responsibilities

• Responsible for the second level pharmacy systems business support for stores and field resources as it relates to pharmacy data conversions including migration from legacy to new pharmacy management system and also acquisitions, and mergers: development of user acceptance testing (UAT) strategy, execution of UAT, liaising with both internal and external stakeholders to evaluate uniqu...