Bilingual QA Analyst - CX & Process Improvement

Iron Mountain in Bogotá is looking for a qualified professional to conduct quality assessments of service interactions in both English and Spanish. The role requires at least 2–3 years of experience in quality assurance or customer service analysis.

The ideal candidate will collaborate with the Quality Supervisor to implement improvements and monitor service experience indicators such as Customer Effort Score (CES) and Customer Satisfaction (CSAT).