Bilingual QA Analyst (EN/ES) – Quality & Coaching Lead

Percepta LLC in Ciudad de México is seeking a Quality Assurance Analyst who is bilingual in English and Spanish. The role involves evaluating quality performance across various lines of business, providing constructive feedback, and identifying opportunities for continuous improvement. The ideal candidate has 2+ years of experience in customer service and one year in a supervisory role. Benefits include a monthly salary of 11,400 pesos, annual vacations, and various bonuses including a Christmas bonus and medical insurance.
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