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Bilingual Renewals Specialist – (English/Spanish Bilingual)

Sophos
Contractor No Legal Entity Colombia, Colombia Business Operations Specialists
Posted:
June 15, 2026
Location:
Colombia, Colombia, Colombia

Job Description

Role Summary

We are seeking a bilingual, highly skilled and motivated Renewal Specialist to join the Sophos team. As a Renewal Specialist, you will play a critical role in affecting and operating the renewal process for our existing customer base. You will collaborate with cross-functional teams, such as sales, finance, and customer success, to ensure the successful renewal of customer contracts and maximize revenue opportunities. Ideally, you possess strong people skills, excellent attention to detail, and an understanding of business processes related to customer renewals.


What You Will Do

  • Customer Analysis: Analyze Customer Contracts and Product selection related to customer renewals to determine the best renewal path options for customers.

  • Customer Engagement: Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process. Effe...

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    Job Overview

    Job Type: Contractor No Legal Entity
    Location: Colombia, Colombia
    Posted: June 15, 2026
    Deadline: July 25, 2026