Bilingual Representative in Customer Success

Join our Customer Success team as a Bilingual Customer Success Representative, where your French and English skills will empower families to reach their savings goals. Be part of a team that values communication and problem-solving.
Located at our Head Office, this role is a three-month contract from July to September 2026, with prospects for extension. You will act as an expert on RESP services, providing both support and guidance across various communication channels. Your proactive approach is key to enhancing the overall customer experience and ensuring satisfaction.
Key Responsibilities:
• Deliver exceptional experiences to Embark customers
• Identify needs and suggest the best solutions
• Assist with RESP inquiries over various platforms
• Collaborate for continuous service improvement
• Support team initiatives and fill in for others as needed
Requirements:
• At least one year in a customer service role
• Fluency in French and English required
• ...