Bilingual Retention Expert 2 Days Off

**RUI** is expanding its operations in Mexico City and is looking for **Bilingual Retention Experts** who are passionate about building strong customer relationships and delivering long‐term value.
**This is not just another job**.
As a Retention Expert, you will use analytical thinking, empathy, and effective communication to **strengthen customer loyalty, prevent churn, and enhance the customer experience** in a fast‐paced, professional environment.
**What We're Looking For**- 1+ years of retention or collections experience in a call center environment- Strong conflict resolution and de-escalation skills- Excellent written and verbal communication skills with a professional demeanor- Advanced English proficiency- Ability to multi-task effectively in a high-volume environment- Ability to build genuine rapport with customers; empathetic and patient approach**What We Offer**- **Base salary range $19,000MXN - $21,000 MXN**:- **Performance bonus**:- **Paid training**:- **Fu...