Bilingual Service Delivery Manager

Service Delivery Manager_Travel

This is a newly created permanent position.

The Bilingual Service Delivery Manager is responsible for leading and managing the day-to-day operations of the Service Delivery team across travel and lifestyle services in both English and French.  

This role ensures the delivery of exceptional client experiences, meets business and quality goals, and fosters employee engagement.

The manager will coach and develop high-performing teams, drive operational excellence, and support strategic initiatives to exceed client expectations and contractual commitments.

Job Profile

Key Responsibilities 

• Lead, coach, and motivate remote teams, ensuring effective training, support, and performance evaluations.

• Manage staffing levels aligned with business needs.

• Establish clear goals and standards, monito...