Bilingual Service Desk Analyst (German)

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

• 13th Month Pay, Pag-Ibig Fund
• Annual Company Trip

Job Summary

We are looking for a Bilingual Service Desk Analyst (German) to join our growing IT support team. The successful candidate will provide first-line technical support to German and English-speaking users , troubleshoot basic IT issues, log service requests, and ensure excellent customer experience.

Key Responsibilities

• Serve as the first point of contact for IT issues via phone, email, and chat in German and English .
• Log, triage, and prioritize incidents and service requests using the ticketing system.
• Perform basic troubleshooting for:
  • Password resets and account unlocks
  • Printer and network connectivity issues
  • VPN and remote access concerns
  • Windows and ...