Bilingual Service Representative

Job Description
Insight Global is looking for a Bilingual Service Representative to support one of Canada's largest Banks for an on-site 6-month contract. This role focuses on day‑to‑day deposit and payment operations, ensuring accurate transaction processing, regulatory compliance, and service excellence in a fast‑paced environment.
Key Responsibilities:

-Process deposit and payment transactions (cheques, electronic payments, lockbox, remote deposit, account maintenance)
-Ensure all activities meet SLAs, policies, and regulatory standards
-Analyze data, resolve discrepancies, and support reporting and tracking
-Collaborate with internal and external stakeholders to improve workflows
-Support quality control, training, and operational process improvements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employ...