Bilingual Student Advisor (PST Time Zone Required)

Provide exceptional customer service by actively listening, empathizing, and responding to customers’ needs.

Build rapport by communicating with warmth, clarity, and confidence in a way that feels authentic, personal, and caring.

Maintain a calm, compassionate, and solutions-focused approach, even in challenging or escalated situations.

Manage all assigned cases while meeting quality, efficiency, & accuracy expectations; aiming to shorten response times and minimize learner effort.

Handle a high volume of inbound & outbound phone calls throughout the day.

Maintain a 95% case closure & answer rate by managing cases across case management platforms, email, phone & chat.

Research required information using available tools and s...